Most people step into Value Village chasing the thrill of the find — the perfect vintage piece, the unbeatable deal, or simply the joy of choosing the sustainable option. But behind the aisles on Nairn Avenue in Winnipeg lies another kind of treasure: a workplace transformed by inclusion, partnership, and the impact of a remarkable employee.
In 2017, Andrew walked through the doors of Value Village as a new hire through Connect Employment Services. Andrew didn’t just integrate into the team; he raised the bar. His presence paved the way for other candidates with disabilities to be hired, proving that inclusive hiring is a smart business decision.
The Engine of the Backroom
Managers Cindy and Danielle describe Andrew as the heartbeat of their production process — the person whose table sets the pace for the entire backroom. When he’s away, the difference isn’t subtle; the workflow slows, the rhythm shifts. He’s known for being two steps ahead, anticipating tasks before anyone asks. “Andrew is the engine that keeps the team running smoothly,” they share.
But Andrew contributes more than efficiency. His warmth, sense of humour, and willingness to lend a hand have shaped the tone of the backroom. Once quieter, he has grown into someone who jokes with coworkers and anchors the team with a mix of steadiness and kindness.
His unique strengths — from thriving on routine to having impressive knowledge of toys and electronics — make him indispensable in assessing donations. And his reliability is unmatched: he’s consistently on time, rarely misses work, and always keeps safety top of mind.
A Partnership That Works
Behind the scenes is another key relationship: the ongoing support of Andrew’s Case Manager, Breanne, from Connect Employment Services. Cindy and Danielle describe this partnership as seamless — proactive without being intrusive, supportive without ever slowing productivity. They value having a knowledgeable sounding board when teaching Andrew something new or navigating challenges. As Cindy explains, “Our partnership with Connect is a big reason why everything works so well.”
For employers considering hiring people with disabilities or partnering with an agency like Connect, both managers offer the same advice: be open. Danielle notes that success isn’t about extra time or effort — it’s about a willingness to try things differently and embrace expert support when needed. Connect provides that bridge: assisting with communication, training, and guidance so that everyone benefits.
More Than a Job
For Andrew, work is more than a routine — it’s purpose. Growing up on a farm helped shape his strong work ethic, and today he takes pride in being a breadwinner in his home, helping ensure his family has a place to live and food on the table. He appreciates the practical benefits of his role at Value Village too, including access to health care through employment benefits.
Since joining the team, Andrew has grown his skills, taken on new responsibilities like preparing bales, and even set his sights on future goals such as earning his forklift certification. He values not just the work, but the friendships — the shared potlucks, the camaraderie, the feeling of belonging.
While Andrew is proud of his independence, he also acknowledges the value of Connect’s continued support, from helping him secure the role to offering ongoing check‑ins and guidance. As he puts it simply: “I’ve had a great experience here, and working at Value Village has been a great fit for me.”
The Power of Inclusion
The story unfolding at the Nairn Avenue Value Village is proof of what happens when businesses not only open their doors, but open their minds. Andrew’s journey shows that inclusive hiring strengthens teams, improves operations, and enriches workplace culture. In return, he gains stability, community, growth — and the pride of knowing he makes a difference.
What begins as thrifting for many customers becomes something deeper: a chance to support a workplace where everyone belongs, and where the hidden value lies not just on the shelves, but in the people behind them.